Privacy statement.
In plain English: we collect only what you give us, we use it only to do the work you asked about, we store it encrypted, and we delete it when it is no longer needed, or when you ask. Last updated 17 October 2026.
Who we are
Agency Valuations is operated by Wellness Pty Ltd, ABN 40 684 151 013. In this statement "we", "us" and "our" mean Wellness Pty Ltd. You can contact us through the enquiry form on any page, by email at [email protected] or by phone on 0433 475 518.
What we collect
Information you choose to give us: contact details (name, email, phone) submitted through our enquiry form or tools; and details about the agency, rent roll or book you want valued. The forms on this site do not accept documents; if you engage us, we tell you what to send and how. When you send an enquiry, the form also records how you arrived at the site where that is available: the landing page, the referring site, any campaign tags in the link, an advertising click identifier and the time of your first visit (and of your most recent visit from a search engine, an advertisement or another website). Your browser keeps those details on your device until you enquire, and they are sent only to us, with your enquiry, so we can tell which channels produce genuine enquiries. We do not buy data about you and, apart from those details, we do not collect information from your device beyond what is needed to serve the site.
Why we collect it
To respond to your enquiry, prepare the quote or scoping output you asked for, assess whether a formal valuation engagement makes sense, and, if you engage us, carry out that engagement. We do not use your information for advertising and we do not sell or rent it to anyone.
The tools on this site
The fee quote and the other tools run in your browser. Nothing you select or type in them is sent to us unless you submit a form, such as the call back request in the fee quote. If we use analytics or advertising measurement tags, they receive events naming the tool and the option chosen, never your contact details or the figures you type.
The AI connector
Our read-only connector for AI assistants (at /mcp) returns our published fees and the pages on this site. It asks for no personal information and stores nothing about the questions sent to it.
How it is stored and protected
Submissions travel over an encrypted connection (TLS/HTTPS) and reach us by email. A copy of a submission may be kept in private, access-controlled storage on Cloudflare infrastructure, accessible only to us. Engagement files are kept as long as the law and our engagement terms require.
How long we keep it
Any stored copy of a form submission is automatically deleted after 90 days unless a formal engagement proceeds. Enquiry emails are retained as ordinary business correspondence. You can ask for earlier deletion at any time: use the enquiry form at the bottom of any page, email [email protected] or call 0433 475 518, quote your reference if you have one, and we will delete the submission and confirm.
Who can see it
The people involved in responding to you and, if you engage us, in preparing your valuation. Our infrastructure providers (for example Cloudflare, and our email delivery provider) process data on our behalf under their own security and privacy obligations. We do not disclose your information to anyone else unless you ask us to or the law requires it.
Your rights
You may ask what information we hold about you, ask us to correct it, or ask us to delete it (subject to records we are legally or professionally required to keep). Contact us through the enquiry form at the bottom of any page, at [email protected] or on 0433 475 518. If you are not satisfied with our response you may complain to the OAIC, the Australian privacy regulator, at oaic.gov.au.